What’s a free site survey?

An engineer calls to you and assesses the job at hand. Once the survey is complete, you will be advised on your best course of action.

Note: Free site survey’s only apply to AC units—not air purifiers.

Money-Back Guarantees

All purchases of our AC solutions made online are subject to a full money-back guarantee up to and during your site survey.

Note: Full money-back guarantees only apply to AC units—not air purifiers.

How to Cancel an Order

If you wish to cancel your order before your site survey or before installation, Contact Us with your order details and we’ll issue you a full refund.

Note: Orders cannot be cancelled after they have been physically installed.

What warranty do I have?

You have great cover with Teoair’s warranty and the manufacturer's warranty.

To find out more about each warranty, visit our Warranty page.